Notifications & emails

Stay on top of what matters — carrier exits, renewals, quote updates, agent briefings and team messages — and control exactly which of them reach your inbox.

Who this is for: everyone with a CoverGuard account. Where: Account → Notifications (/account). Time: ~3 min.

New here? Do Getting started first (signup, terms, navigation).

Why this matters

CoverGuard watches your saved properties, clients and automations around the clock and tells you the moment something needs you — a carrier stops writing a home you saved, a client's policy is about to renew, or one of your CoverGuard Agents finishes a briefing. You choose how loud that is: an in-app bell, a browser push, and — for the things worth an inbox — an email. Getting this right means you never miss a time-sensitive change and never feel spammed.

What CoverGuard sends you

Every alert lands in your in-app bell (top-right) and, if you've allowed it, a browser push. A focused subset also sends an email — the ones you'd want even when you're not in the app:

Every email leads with the answer, shows the data you need (carrier, property, dates, reference), and gives you one clear button to act. Risk and premium figures are always modeled estimates — decision support, not a binding quote.

One email, not twenty — and it arrives at 7am your time

Two things about alert emails are worth knowing up front, because they're the difference between an alert you act on and one you start ignoring.

Related alerts are grouped into a single email. When a carrier withdraws from a market it usually stops writing every property you saved there at once — and a renewal-heavy week can push several clients past the same 30-day mark on the same morning. You get one email covering all of it, naming every carrier and property (or every client and renewal date) it found. You don't get one email per property. Nothing is dropped to achieve that: grouping means you see more in less inbox, never less.

If only one thing changed, you just get the ordinary single alert — the digest only appears when there's genuinely more than one.

Alert emails arrive at 7am in your local time. Not 7am at our servers — 7am wherever you are, so an alert lands at the start of the day it affects rather than in the middle of your night. We read your time zone from your browser automatically; there's nothing to set. If we haven't seen your browser yet (a brand-new account, for instance), we use US Eastern until you next sign in.

Your in-app bell and browser push are not batched or delayed — they still fire per alert, the moment we detect it. Only email is grouped and timed, because email is the one that fills up.

Each one also tells you, in a line above the footer, why it reached you — "you saved 1 Main St, so we watch its carrier availability for you every day", "you turned on briefing emails for Carrier Watch". If an email ever looks unexpected, that line is the fastest way to see where it came from and what to turn off.

How to manage your emails

Open Account (top-right avatar) → the Notifications tab. You'll find a real subscription center — each toggle turns a live email category on or off, and your choice syncs to your account (so it applies on every device):

1. Email preferences — one switch per category: Carrier-exit alerts, Renewal reminders (covers both the client-renewal and, if you're on the INSURANCE persona, the book-renewal reminder — one toggle for both), My Home renewal reminders (your own policies under My Home — a separate switch, so it never silences a professional's client reminders and they never silence it), Direct messages, Getting-started tips, Connection problems, Record ready, Quote request follow-ups, What's New updates, and Messages from the CoverGuard team. Turn off any you don't want in your inbox.
2. Agent briefing emails — a master switch for scheduled digital-agent briefings, plus a per-agent toggle (default off) so you only get emailed for the agents you choose. See CoverGuard Agents.
3. Turning an email off never hides its in-app alert — the bell and browser push still fire. Essential emails (welcome, team invitations, quote confirmations) always send and aren't listed.
4. A switch moves only once your choice is saved. While it saves, the switch is briefly unavailable. If the save doesn't go through, the switch stays where it was and a note under the heading says why. Try it again in a moment.

What you'll see / What it means

• Bell + push always fire; email is the selective channel. We keep email for things that are worth an inbox, so turning an email off never hides an alert from your in-app bell.
• An alert says how old its news is. Alerts about a property or a policy show As of … — when we saw it, not when the bell rang. An alert that's more than 12 hours old adds May have changed since. Open it to see the current answer on the Record.
• Severity is labeled, not just colored. Carrier-exit and renewal emails carry a plain-language urgency tag — For your awareness, Needs attention, or Act now — so you can triage at a glance.
• Your bell keeps 180 days of alerts. Older ones are cleared automatically. The things they told you about stay on the Record, your clients and your Agents.
• You're never emailed for failures you can already see. For example, a digital-agent run that fails is flagged in the bell but not emailed.
• Alerts tell you what changed and what to do next. A carrier-exit email names the carrier's status before and after and lists the moves that actually help; a renewal reminder leads with the days remaining and the outreach steps. You shouldn't have to open the app to know whether an email needs you today.
• A digest is complete, not a sample. When several alerts are grouped, the email lists every one of them — most urgent first — so the group is a summary of everything that changed, not the first item with the rest hidden in the app.
• A quote request follow-up asks one optional question, at most twice. It links to the request on the Record, where you answer — replying to the email records nothing. Once you tell us yes or no, we stop asking; not yet gets the second ask a few weeks later.
• "Record ready" links the Record — it never states the score or the finding. Open the Record to see it; that way what you read is always the current, full answer for your plan.
• Billing notices always send. If a subscription payment is declined we email the account — it's the one thing you can't opt out of, because the consequence is losing the account you pay for. That notice says plainly that nothing has been switched off yet, and links straight to updating your card.

Tips

• Allow browser push once (your browser will prompt) so time-sensitive carrier exits reach you even with the app closed — push is immediate, where the email waits for your 7am slot.
• Travelling or recently moved? Sign in from the browser you use day to day and your 7am slot follows you automatically.
• Turn on briefing email for just your most important agent rather than all of them — you get the signal without the noise.
• Not sure which carrier moved or when a client renews? Open the alert — the carrier-exit and renewal alerts surface links straight to the property or dashboard.

Troubleshooting / Common questions

• "I'm not getting any emails." → First check your spam folder and add noreply@coverguard.io to your contacts. If other CoverGuard emails also aren't arriving, contact support — email delivery must be configured on your deployment. (CoverGuard staff can confirm exactly what happened in Admin → Invitations & email → Email delivery, which shows every send and, for a rejected one, the provider's reason — most often a sending domain that isn't verified yet. That tab also has a Send test email button and a live sender-config check that confirms which email account the platform is actually sending through.)
• "An invitation says it sent but the person got nothing." → CoverGuard now tells you the truth up front: the invite confirmation reports whether the email actually went out, and a failed re-send surfaces an error instead of a silent success. If it failed, a CoverGuard admin can open Admin → Invitations & email → Email delivery for the exact provider reason; meanwhile you can copy the invite link and share it directly.
• "I get too many agent emails." → Turn off the per-agent email toggle for the noisy agents, or flip the master Agent briefing emails switch off entirely — see CoverGuard Agents.
• "A teammate never got their invite email." → They can still join: have them sign up (or sign in) with the exact email you invited, and the seat is claimed automatically. See Teams, seats & billing.
• "I used to get an email per property, now I get one." → That's the digest working. The single email names every carrier and property involved — check the list inside it; nothing was dropped. Every alert is still individually listed in your in-app bell and on the alerts surface.
• "My alert email arrived hours after the bell notification." → Expected. The bell and push fire the moment we detect a change; the email waits for 7am in your time zone so it lands at the start of your working day. If you want it sooner, the in-app alert is always the fastest channel.
• "The email arrived at the wrong hour for me." → We take your time zone from your browser. Sign in from the browser you normally use and it corrects itself on that visit. Until we've seen a browser for your account we fall back to US Eastern.

Do this next

• Set your preferences in Account → Notifications, then allow browser push when prompted.
• Alerts: carrier-exit & renewals
• CoverGuard Agents (automations)
• Teams, seats & billing