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Ask the CoverGuard Advisor, search our knowledge base, or browse guides. Real humans are a click away if you need them.
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Instant, conversational answers about CoverGuard, risk scores, and carriers — available 24/7.
CoverGuard Advisor
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CoverGuard AI helps you use the platform and understand property insurability. It does not give legal, tax, or binding insurance advice — premium figures are estimates, not offers.
The Advisor can make mistakes. For binding quotes or account changes, use the contact form below.
Getting started
Four steps to your first insurability Record.
1. Create your account
Sign up with your work email. Choose your role — agent, broker, buyer, or lender — so CoverGuard can tailor your dashboard.
Start signup2. Run your first property search
Enter an address to see flood, fire, wind, and earthquake risk scores, plus carrier availability in seconds.
Open search3. Generate a CoverGuard Record
Export a branded PDF with risk scores, carrier matches, and recommendations you can share with clients.
See a Sample Record4. Invite your team
Add teammates, share saved properties, and collaborate on client portfolios from one workspace.
Manage teamOnboarding & troubleshooting guides
Step-by-step how-tos for every role and workflow, plus troubleshooting. Pick your role to get a first-week playbook.
Knowledge base
12 articles
Reading a CoverGuard Record
What the risk score, cost-to-insure, carriers, and valuation mean — and how to read the answer-first Record.
Read article Risk ScoresUnderstanding risk scores by peril
How flood, fire, wind, earthquake, and crime scores are built from FEMA, USGS, Cal Fire, NOAA, and more.
Read article CarriersHow carrier availability works
Why certain carriers appear for a property, the Bind-Path signal, and what "Modeled estimate" means.
Read article CarriersRequesting a quote
Send a quote request to an active carrier and follow its status through the timeline.
Read article RecordsBranded reports & sharing
Customize branding, pick sections, export a PDF, and share a secure link that expires after 90 days.
Read article RecordsSaving & comparing properties
Save homes with notes and tags, and compare up to three side by side.
Read article Account & BillingTeams, seats & billing
Buy seats, invite teammates, change your plan, and what happens to saved properties on downgrade.
Read article Account & BillingCoverGuard Advisor & bring-your-own-key
Use the always-on CoverGuard Advisor, and run CoverGuard AI on your own provider key.
Read article Getting StartedGetting started
A five-minute walkthrough from signup and terms to your first Record.
Read article Getting StartedProperty search (incl. bulk & natural language)
Look up any address, search by intent, and screen a whole CSV of addresses at once.
Read article APIUsing the CoverGuard API
Create API keys, understand the gates, and call the /api/v1 partner surface.
Read article APIIntegrations (Integration Hub)
Connect a CRM/LOS/AMS, map fields, and auto-map an external API onto CoverGuard.
Read articleFrequently asked questions
Can't find what you're looking for? Ask the CoverGuard Advisor.
Your weekly roundup of everything we've shipped
Each release gathers the week's new features, improvements, and the fixes that matter most — released straight to your account. 14 weekly releases and counting.
Still need help?
Our team replies within one business day. For urgent account issues, email us directly.