Your goal: surface property risk into your underwriting decision, confirm hazard and flood binders meet escrow/investor requirements, and watch collateral insurability across your pipeline.
CoverGuard's mortgage workspace serves everyone in the loan chain — mortgage brokers, loan officers, and correspondent/retail lenders and servicers. (The account role is labelled Mortgage at signup.)
New to CoverGuard? Do Getting started first. This guide is your first-week playbook in mortgage.
What your workspace looks like
The mortgage workspace is intelligence- and finance-heavy:
- Search / Shop by budget — property lookup and budget-first discovery.
- Property — saved properties and Records.
- Dashboard — your book at a glance (active clients, open pipeline, renewals due),
client activity since your last visit, a slim "do next" strip, and a borrower list ordered by what needs you. Rate locks about to run out lead that strip, naming the borrower and the date, so you find out there rather than by opening the tracker — see Alerts.
- Toolkit — the loan stack: DTI/LTV calculator, mortgage & affordability
calculators, closing-cost and property-tax estimators, plus lender tools (loan pipeline, insurance-binder verification, conditions tracker, force-placed insurance alerts, escrow compliance, HMDA reporting, NMLS lookup, LOS integration). The Rate Lock Tracker card carries a count when locks need you — the same ones the dashboard is showing.
- Sys Admin — LOS/CRM integrations, developer/API.
"Do next" adapts to where you are. While you're still getting set up it leads with the one setup step that unlocks the most — running your first property check, then the others in order. Once you're up and running it switches to live alerts on its own. You never have to configure it, and it never leaves you with nothing: when genuinely nothing needs you, it says so and offers a property to check.
Plus the CoverGuard Advisor everywhere. (CoverGuard Agents are off by default for lenders — if you want them, ask your company admin to turn them on for you from Account → Settings → Team.)
Your first week
1. Check collateral insurability on a loan
Search the subject property. The answer-first Record tells you immediately whether the property is insurable and which carriers are binding — the fastest read on whether a hazard/flood binder will be obtainable. Pay attention to the Bind-Path signal and insurability band. See The CoverGuard Record.
2. Check the property and the market behind the binder
Use Insurance Binder Verification (Toolkit / lender tools) before you clear-to-close.
Pick the subject property, enter the loan amount, and check the appraised value — it fills itself in from the property's own valuation, so you usually only confirm it. You don't tell CoverGuard whether the property is in a flood zone or how exposed it is to wind, hail or earthquake: the check reads that from the property's own risk profile and the carriers currently writing there, and tells you what a hand-entered figure never could — for example, that flood insurance is required here and that no carrier in this market is writing it.
Know what it does and doesn't inspect. It answers two questions: does the property's value support the coverage this loan requires, and what will the market write here. It does not read the binder document itself — so take the "coverage the loan requires" figure it gives you and compare it against the binder's own dwelling coverage yourself. The verdict reads No blockers or Conditions remain, which is a statement about the property and the market, not a sign-off on the binder.
Each condition is spelled out in plain language, and every check is saved under Previous checks, so you can close the toolkit, come back, and still have the record — add the binding carrier and policy number and it becomes a dated note you can point to at closing. Re-run it rather than relying on an older row; it is a snapshot of the risk and carrier picture at the moment you ran it. If a check couldn't be saved, the card says so rather than listing it as a record.
Lender accounts on a Professional plan. On a lower tier the card shows an upgrade prompt; on a non-lender account type it says so plainly, since upgrading wouldn't change it.
3. Run the loan math
Use the DTI / LTV Calculator (Conventional/FHA/VA/USDA presets) and the Mortgage calculator — the latter models the insurance line per peril, so the PITI you show a borrower reflects real hazard exposure, not a flat estimate. See Mortgage calculator.
4. Build your loan pipeline
Track applications by stage (origination → underwriting → CTC → funded) in the Loan Pipeline / Deals surface, and manage borrower relationships in Clients. See Clients & deals.
5. Let carrier-exit alerts watch your book
On a Professional plan, carrier-exit alerts run automatically — save the collateral properties and you're warned on your Dashboard when a carrier stops writing on a market where you have exposure, a leading indicator of a force-placement or escrow problem. There's no toggle to flip. See Alerts.
6. Scan for force-placement risk before it triggers
Use Force-Placed Insurance Alerts (Toolkit / lender tools) to scan your portfolio for loans where a borrower's own hazard policy has lapsed or is about to, coverage has fallen below the property's value, or a carrier has exited that market — the three signals that most often lead to an expensive, lender-initiated force-placed policy. It's built entirely from your own saved client insurance records plus CoverGuard's carrier-exit tracking, so there's nothing to connect — acknowledge an alert once you've reviewed it and know your servicing team is on it.
7. Connect your LOS
In Sys Admin → Integration Hub, connect Encompass / LendingPad (or use the Auto-Mapping tool for a custom system) for bi-directional sync. See Integrations.
Compliance & reporting
Lenders get the compliance-heavy surface: User Audit Log, State Regulation Library, E&O tracking, Data Retention, plus Book-of-Business and Loss Runs reporting. Find these under Toolkit / the relevant nav surfaces.
Tips
- The Record's valuation section applies an uncapped liquidity discount when a
property is effectively unplaceable — a useful collateral-risk flag.
- Ask the CoverGuard Advisor to summarize a property's insurability in lender terms, or to
compare binder options.
Troubleshooting quick hits
- "Analytics / alerts / Records are locked." — These are paid-tier features. See
- "LOS sync isn't working." — See Integrations & API.
- "No carriers on a rural/coastal property." — May be a genuinely hard market;
read the insurability note and check Bind-Path. See Search & Records.
Do this next
Run a subject property through Search and read its Bind-Path and insurability band — that's your fastest signal that a hazard/flood binder will be obtainable at close.