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Your goal: advise clients on insurability before they bid, manage your pipeline and clients in one place, and hand over branded, client-ready reports.
New to CoverGuard? Do Getting started first. This guide is your first-week playbook as an agent.
What your workspace looks like
Agents get the full professional workspace:
- Search / Shop by budget — property lookup and budget-first discovery.
- Property — saved properties and generated Records.
- Dashboard — your book of business at a glance: greeting → command bar → your book at a glance (active clients, open pipeline, quotes awaiting a carrier, renewals due) → Do next (a slim triage strip: carrier exits, renewals, stalled deals, aging quotes) → Client activity (everything that moved across your clients, with a count of what's new since you were last here) → manage your book (deal pipeline + a client roster ordered by what's at stake) → needs attention (what changed across your book and the carrier-exit watch, one click to open) → learn more (deeper insights on demand, and the Advisor).
- Agents — CoverGuard Agents that run recurring jobs for you (pre-bid checks, best-coverage scans). Ships paused; activate the ones you want.
- Toolkit — calculators plus agent CRM tools (lead inbox, CMA builder, showing scheduler, MLS lookup, commission calculator, referral fee tracker, and more).
- Sys Admin — integrations (CRM/MLS sync), developer/API, feature-flag controls.
Plus the CoverGuard Advisor everywhere.
Your first week
1. Set up your branding
Open Account (top-right avatar) → Company Branding. Add your logo, company name, and brand color. The app co-brands for you (your logo sits beside the CoverGuard mark), and your branded reports carry your brokerage identity. See Branded reports & sharing.
2. Add your clients
Open the Clients section on your Dashboard. Add each client — you can paste a contact and let AI parse it into fields. Assign saved properties to clients and track their current insurance and renewal dates. See Clients & deals.
3. Build your deal pipeline
Create Deals and move them through stages. When a deal falls out, record the fallout reason — your Pipeline + fallout stats feed the dashboard and analytics.
4. Run a pre-bid property check
This is the core value: Search an address (or use natural language), read the answer-first Record, and tell your client in seconds whether it's insurable, which carriers bind it, and roughly what coverage costs. See The CoverGuard Record.
Your Record is set up for an agent: under the score you'll see the required cost a year, how many days cover usually takes to place, and how many of the carriers we checked responded — and it leads with what the home will cost to insure. When nothing needs fixing, your next step is Share this Record with your client. Pick Buyer or Seller on the share panel and use View as my client to see exactly what they'll get before you send it. See Sharing a Record publicly.
In the agent pilot? If CoverGuard has added you to the agent pilot, an At a glance band sits under the score with three answers in the same places every time:
- Risk — the hazard level and the two perils driving it. It's reported, not part of the score.
- Can you insure it — a plain sentence, how many insurers responded, how confident we are and the date, plus roughly how many days cover takes to bind. If there are things to do first, tap the cell to list them, longest lead time first.
- What it costs — the required cover a month. Recommended cover is shown separately and never added in. If no insurer will cover the home, it says so rather than showing a price.
The score sits beneath them as a 1–10 figure, marked Preview.
5. Generate and share a branded report
From a property, generate a branded PDF report with your logo and notes, or create a secure share link (stays live for 90 days) to send a client or lender. Choose which sections appear.
6. Let the alerts that protect your deals run
On a Pro plan, two monitors run automatically — there's no toggle to flip. They surface on your Dashboard (the "Do next" triage, plus the carrier-exit watch under Needs attention):
- Carrier-exit alerts — you're pinged when a carrier stops writing on a saved property's market. Trigger: save the property.
- Renewal alerts — escalating reminders (60/30/7 days) as a client's policy renewal approaches. Trigger: set the client's renewal date.
See Alerts.
7. Activate a CoverGuard Agent
Open Agents. Your recommended set (≈5 for agents) is pre-installed but paused. Click Activate on one — e.g. a scheduled pre-bid or best-coverage scan — and it'll run on a schedule and send you a plain-language briefing. See CoverGuard Agents.
8. Connect your tools (optional)
In Sys Admin → Integration Hub, connect your CRM or MLS for bi-directional sync, or use the Auto-Mapping tool to ingest an external API and map its fields to CoverGuard. See Integrations.
Working with your team
If your brokerage has multiple people, buy seats and invite them under Account → Settings → Team. Members inherit your plan. See Teams, seats & billing.
Tips
- Build a CMA in the Toolkit and it's saved to your account. Open CMA Builder, pick the subject property, attach a client if you like, and enter your comparable sales — the address, sale price, and any net adjustment. The suggested list price is the median of your adjusted comp prices. CoverGuard doesn't have an MLS or sold-sales feed, so the comps are always the ones you type in; nothing is looked up or filled in for you. Come back any time to edit a CMA, mark it final, or delete it. CMA Builder needs an Agent plan.
- Save your listing expense estimates. In the Toolkit's Listing Expense Calculator, set the expected sale price, state and add-ons, then choose Save this estimate. Your saved estimates are listed under the calculator, newest first, with each one's sale price, add-ons and total, and they're still there the next time you sign in. Choose Open to load one back into the calculator with its inputs, or Remove to delete it. If a save doesn't go through, your numbers stay on screen, so you can just try again.
- Keep your showings in the Toolkit's Showing Scheduler. Open Showing Scheduler, choose Book showing, and enter the address, the date and time, and the client (or whoever is attending). Showings are saved to your account, so they're there the next time you sign in, with upcoming ones listed soonest first. Open a showing to change its time, add notes, or mark it Confirmed, Completed or Cancelled. CoverGuard doesn't message anyone — confirm with the listing side yourself, then mark it Confirmed. Showing Scheduler needs a paid plan.
- Keep showings in your own calendar. In Showing Scheduler, choose Connect Google Calendar or Connect Outlook (or both) and allow calendar access. Every showing you book, change, cancel or delete then shows up in your calendar the same way, and it works in the other direction too: move a showing's event to a new time in your calendar, or delete it there, and the showing here moves or is marked Cancelled within a few minutes. Only the time and the cancellation come back — change the address or notes in CoverGuard. If a showing couldn't reach your calendar, its row says Not in Google Calendar (or Outlook) with the reason and a Retry button; CoverGuard also retries on its own. If the connection expires, choose Reconnect. Start the connection in the same browser you finish it in: for your safety, a connect link opened in another browser, or left for more than ten minutes, isn't accepted. Choose Connect again from Showing Scheduler. Disconnect stops syncing and leaves the events already in your calendar where they are.
- Collect your leads in the Toolkit's Lead Inbox. Leads get in four ways. If you use HubSpot, connect it once in the Integration Hub, then choose HubSpot and Turn on HubSpot leads: contacts you mark with the "Lead" lifecycle stage come in every time you open the inbox, or straight away with Sync now. If the inbox says HubSpot isn't connected yet, follow its link to connect it first. A HubSpot lead you're done with is archived, not deleted: it lives in HubSpot, so deleting it here would only bring it back on the next sync. If you use Follow Up Boss and your account offers it, choose Follow Up Boss, paste your Follow Up Boss API key (in Follow Up Boss: Admin, then API) and choose Connect Follow Up Boss: new people added in Follow Up Boss come in every time you open the inbox, or straight away with Sync now. Past clients, sphere and trash aren't pulled. CoverGuard checks the key with Follow Up Boss, keeps it encrypted and never shows it again; Replace API key swaps it, and Turn off Follow Up Boss leads deletes it. kvCORE (BoldTrail) and Lofty work the same way, where your account offers them: for kvCORE, choose kvCORE and paste an API token (in kvCORE: Lead Engine, then Lead Dropbox, then My API Tokens — choose Contacts); kvCORE tokens last a year, so paste a new one with Replace API key when yours expires. For Lofty, choose Lofty and paste your API key (in Lofty: Settings, then Integrations, then API). New contacts or leads come in every time you open the inbox, or with Sync now; clients, past clients, sphere, closed and archived records aren't pulled. Choose Webhook, then Set up webhook, and give the URL and token it shows you to whatever sends your leads — a website form, a lead-routing service, or Zapier. Copy the token straight away: it's shown once, and New token replaces it if you lose it. Or choose Import CSV and pick a file exported from your CRM or a spreadsheet, with a header row naming the columns (name or first and last name, email, phone, interest, source). Importing or sending the same lead again updates it rather than adding a copy. Leads are saved to your account, newest first; mark each one Contacted, Qualified or Archived as you work it. CoverGuard doesn't contact leads for you. Using another CRM? Export a CSV from it, or point its webhook here. Lead Inbox needs a paid plan.
- The Dashboard "Do next" strip is your morning triage — a slim bar that surfaces the single most important action across exits, renewals, stalled deals, and aging quotes; use the dots to page through the rest.
- While you're still setting up, "Do next" leads with setup instead. If you haven't screened a property, added a client or opened a deal yet, it points you at that first — an alert about a quiet book isn't much use before there's a book. Once you're up and running it switches to live alerts automatically; there's nothing to turn on.
- Right below it, Client activity answers "what moved while I was away?" across your whole book — it counts what's new since your last visit, so you can stop re-reading the same items. Filter it to just saves, deals or quotes when you're looking for something specific.
- Your client list is ordered by urgency, not the alphabet: renewals due, stalled deals, unanswered quotes and clients who've gone quiet float to the top. Use the Needs attention view as your working list. See Clients & deals.
- Screening a whole list? Don't do them one at a time. On Search, the Bulk upload tab takes a CSV of addresses and returns risk, insurability and carrier availability for all of them in one pass — the fastest way to triage a new listing book or a referral list. "Do next" will point you at it once you're set up. Bulk screening needs a Team plan. See Screening many addresses at once. (For portfolio-scale work — thousands of assets, run in the background — that's the separate Portfolio Screening tool.)
- Use the CoverGuard Advisor to draft a client-ready insurability summary, suggest which properties to compare, or roll up a client's activity.
- Analytics shows your search volume, risk distribution, and quote funnel — useful for pipeline reviews. See Analytics.
Troubleshooting quick hits
- "A pro feature is locked." — Client management, quotes, analytics, Records, deals, and alerts require a paid tier. See Billing & plans.
- "My CoverGuard Agent didn't run." — It's probably still paused, or the background worker/queue isn't configured. See AI & agents.
- "Integration sync isn't flowing." — See Integrations & API.
Do this next
Run a pre-bid check on a live listing and hand the client a branded report — that one move shows the whole value in a single conversation.