See exactly what CoverGuard has picked up from your own placement history, check the evidence behind it, and switch off anything that doesn't match how you actually work.
Who this is for: Insurance brokers who record carrier changes in CoverGuard. Where: the Tools tab → Insurance Operations → Learned Placement Preferences. Time: ~3 min.
Why this matters
Once you've recorded enough carrier changes, CoverGuard can notice patterns in where you place business — and use them to put the carriers you actually work with nearer the top of a carrier list. That saves you scrolling past markets you never use.
Personalization you can't see is personalization you can't trust. So this one shows its work: every preference names the moves it came from, and you can switch any of them off. Nothing is inferred quietly.
Before you start
- A record of your carrier changes in CoverGuard — from your book of business, or added by hand. See Coverage history.
- At least five recorded moves to the same carrier. Below that, CoverGuard says nothing rather than guessing (more on this below).
How to review your preferences
- Go to the Tools tab and open Learned Placement Preferences under Insurance Operations.
- If it says nothing has been looked at yet, choose Look at my history. CoverGuard doesn't scan your book on a schedule — it reads it when you ask.
- Read each preference. It names the carrier, how many of your recorded moves went there, and out of how many moves in total.
- Choose Show the moves behind this to see the individual dated changes the claim was built from.
- If a preference doesn't match how you place business, choose Switch off.
- Switch it back on any time — turning one off doesn't delete it.
What you'll see / What it means
Each preference is a plain sentence with the numbers in it, such as: "Of the 22 carrier changes you recorded in the last 18 months, 9 moves went to Gulfstream Mutual."
Read both numbers, not just the first. Nine moves out of 22 is a real pattern; nine out of 400 is not. The total is there so you can tell the difference.
A few things worth knowing about how far this goes:
| What it uses | What it doesn't |
|---|---|
| Carrier changes you've recorded — moving a property from one carrier to another | New policies you've written. A new placement isn't a switch, so there's nothing to learn from |
| The last 18 months | Older history. A habit you've moved on from shouldn't outvote what you do now |
| The carrier | The peril. CoverGuard doesn't record which peril a recorded switch was for, so it won't claim to know |
What switching one off actually does. It stops affecting your carrier lists straight away — those lists go back to their normal order. It doesn't delete your history, and it doesn't change what anyone else sees. A preference you've switched off stays in your list so you can turn it back on; CoverGuard won't quietly re-enable it.
Preferences can go away again. If you stop placing with a carrier, that pattern eventually drops out — either because those moves age past 18 months or because they fall below the five-move minimum. The next time your preferences refresh, it disappears rather than lingering on old numbers.
A preference never outranks the market. It only reorders carriers within the same writing status. A carrier that isn't writing in a market will never be lifted above one that is, however often you've placed with it — what the market is doing now matters more than habit.
Nothing is shared. A preference is built only from moves you recorded yourself, and it's visible only to you.
Tips
- If a preference looks wrong, open its evidence first. Often the pattern is real but reflects one unusual stretch of business — the dated moves will show you which.
- Recorded your book recently? Refresh your preferences so they take the new history into account.
Troubleshooting / Common questions
- "I don't have any preferences yet." → Refresh them first — CoverGuard doesn't scan your book on its own yet, so until you ask, it hasn't looked. If it has looked and still found nothing, you need at least five recorded moves to the same carrier: CoverGuard withholds a pattern below that rather than showing you a weak one with a caveat attached.
- "I place a lot with a carrier but it's not listed." → Two things to check. First, that those placements are recorded as carrier changes — new business isn't counted. Second, that the carrier's name is filled in on the entry: CoverGuard matches on the name, so a move that records no carrier name can't be counted. See Coverage history.
- "My carrier list order didn't change." → A preference only reorders carriers that share a writing status, so if your preferred carrier is the only one writing, it was already first.
Do this next
- Coverage history — record the moves this is built from
- Book of business — where recorded policy changes come from
- CoverGuard Agents — the watches CoverGuard runs for you